Refund Policy

Deal vouchers are digital products delivered instantly to your email and your account. Because they can be used the moment they arrive, we do not offer refunds, returns, or exchanges. Please read the deal details, participating venues, and expiry date before you buy.

We will refund the full purchase price, including the processing fee, if:

• A venue on your voucher permanently closes before the voucher expires and you have not redeemed at that venue. Refunds for multi-venue passes are prorated to the closed venue's share.
• You were charged more than once for the same order.
• Your payment succeeded but you never received a voucher, and we cannot deliver one within 48 hours of you contacting us.

• Vouchers that have expired, in whole or in part.
• Vouchers with any redeemed uses.
• Being refused service for lacking valid ID or not meeting a venue's entry rules.
• Changing your mind or travel plans.
• A venue being temporarily closed, at capacity, or out of a menu item. Try again before the voucher expires.

Email contact@thedealeo.com with your order number and the reason. We reply within 2 business days. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Deals bought in person from a Dealeo sales representative follow this same policy. Contact us by email with the receipt from your card statement; do not contact the representative directly for refunds.